Due to limited capacity and to minimize contact during the arrival process, tickets must be purchased in advance online for a specific hour-long arrival time. Members also must reserve their tickets in advance.

General Admission ticket prices remain the same.

If you need to reschedule your visit, it must be done no later than 24 hours before your reservation. Due to capacity limitations, we cannot reschedule or offer refunds if you contact us after your reserved time.

Our Guest Sales team can assist you with rescheduling your visit. You can contact them weekdays at 704.372.6261 x300.

Members, if you cannot make your reserved time, please be respectful of others who may want to visit and call Guest Sales to cancel your reservation at 704.372.6261 x300.

Visitors must arrive on time. It is not possible to visit the Museum later than the designated hour-long arrival window selected at the time of purchase. Visitors may arrive any time during their entry window. Visitors arriving prior to their arrival window will not be permitted inside until their designated entry time. Those arriving after their designated window of time will not be admitted and are not entitled to a reimbursement. Missed timeslots can be rescheduled once without penalty. All requests to exchange timeslots will be handled over the phone by calling Guest Sales at 704.372.6261 x300, weekdays only.

Members have three opportunities to reschedule a timeslot. If Members arrive late to their entry window they can be admitted to the next available timeslot if there is availability. Otherwise, they must reschedule by contacting the Membership team at 704.372.6261 x354.

Once you are in the Museum you are welcome to stay until closing. However, please note that once you exit, re-entry is not allowed.

All visitors must enter the Museum through a single location as identified on your ticket. There, visitors must present their digital tickets for entry.

Please bring the confirmation email to Ticket Help when you arrive at the Museum.

Should an individual start showing symptoms or learn of a potential COVID-19 exposure after purchasing tickets, they are required to contact Guest Sales at 704.372.6261 x300 for a refund.

For visitors wishing to use their Welcome Program benefit or any other type of discount, tickets must be purchased in person at the Museum’s Ticket Help Desk. Visitors using discounts to purchase tickets will be able to book for the next available timeslot or a later timeslot if desired.

All visitors age 2 and older are required to wear a face mask or cloth face covering that covers the nose and mouth while at the Museum. There are no exceptions, medical or otherwise.

The safety of our visitors is our top priority. As such, we are following the more stringent recommendations of the Center for Disease Control and Prevention.

All visitors must consent to a contactless temperature scan and health screen prior to entering the Museum. Anyone exhibiting a fever (temperature of 100.4° or higher) will not be permitted entry.

Yes, strollers are permitted in all of the Museums. Please be aware that elevator access will be limited to one family/group at a time and so we ask for your patience when accessing the elevators with strollers.

Only water bottles and baby bottles are permitted in the Museums. No other food or drink is permitted. There is no food or drink service at Discovery Place Science. There are nearby parks or outdoor areas at all of the Museums and visitors who wish to enjoy lunch/snacks are encouraged to explore these options.

Yes. Our Museums will operate at reduced capacities to allow for proper social distancing. Inside our Museums, directional signage and pathways provide guidance for social distancing and one-way traffic flow. Visitors are asked to follow these guidelines at all times.

Not all areas of the Museum will be available during a visit. Some areas will remain closed due to the difficulty they pose related to social distancing and/or cleaning. Other exhibits may be modified or temporarily offline at different times throughout the day to ensure proper sanitation and cleanliness.

Several cleaning protocols have been put into place at our Museums to limit the spread of viruses. Intense sanitization of each Museum will take place daily and individual areas and exhibitions will be cleaned, on a rotating schedule, multiple times a day. Cleaning will be conducted both by Discovery Place team members and a third-party company. All cleaning products being used are approved by the Centers for Disease Control and Prevention to combat the spread of COVID-19. Additional deep cleaning will take place on days our Museums are closed to the public.

Masks are required of all visitors age 2 and older during their visits to our Museums. We understand that this may be challenging for some children, and we will work with caregivers to provide positive reinforcement and education to promote mask wearing. If a child’s mask is damaged or fits improperly, we will try to help remedy the situation.

If we become aware that a staff member or visitor present on the date of your visit tested positive for COVID-19, we will notify all visitors where we have contact information. By purchasing your ticket online, you will be providing us with your email contact information, and we will use that information to notify you.

Wheelchairs are available on a first come, first serve basis at all of our Museums. Visitors should request a wheelchair at Ticket Check In. Wheelchairs are sanitized after each use.

The IMAX Dome Theatre will remain closed at this time.

Our labs will be open with protocols in place to ensure social distancing. Please note that Explore More Me is currently closed to the public and we reopen in October.

The Café will not be open. Please note that only water bottles and baby bottles are allowed in the Museum. No other food or drink is permitted. There are a number of parks located nearby for picnicking (Fourth Ward Park, First Ward Park and Romare Bearden Park) and visitors who wish to enjoy lunch/snacks are encouraged to explore these options before or after their Museum visit.

At this time, our gift shop will be closed.

Unfortunately, this traveling exhibition is no longer open to the public.

Parking is available in the Discovery Place Parking Deck. The entrance to the Parking Deck is on 6th St., one block past the Museum. You may pay for your parking online when you purchase your ticket.